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FAQs

How Do I Make Purchase?

  • Shopping at www.gulfislamicstore.com is easy:
  • Use the Abaya, Kaftans, Party Dresses, Wedding Abaya, Casual Dresses, Cotton Dresses, Hijabs, Scarfs, Turbans And Accessories, etc… links.
  • Once you have found an item, select your sizes, select colors, select fabric and then style/design and click on the ‘ADD TO CART’ Button on the product page.
  • Review the items in your shopping bag by clicking the ‘SHOPPING CART’ Button at the top of the page.
  • Click On ‘PROCEED TO CHECKOUT’ to complete your order. 

Do I Need To Create An Account To Place An Order?

  • You can shop at www.gulfislamicstore.com with create an account.
  • However, sign up with us and you’ll be able to enjoy the following benefits.
  • Track your orders and review past purchases,
  • Request a return or exchange directly from your account.
  • Add items and products you love to your Wish List.
  • Preview our new collections and register your interest for your favorite pieces.
  • Save your address so you can shop even quicker next time.

I Forgot My Password, What Should I Do?

  • To re-set your password, follow the ‘FORGOT PASSWORD’ instructions on the LOG IN page.
  • Please note, for security reasons we are unable to send your old password via email.

What Payment Methods Do www.gulfislamicstore.com Accept & Is It Safe To Use My Credit Card Online?

  • We accept Bank Transfer, Western Union, Visa, MasterCard And American Express. All payments are processed through a secure checkout provided Cyber Source (Secure Payment Gateway). First time orders must also be sent to the cardholder’s billing address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to pace an order by telephone or whats app, you can call or whats app message Customer Care on +971525920929 (from a mobile or internationally), seven days a week.

Can I Choose My Currency I Pay In?

  • You are currently viewing the INTERNATIONAL version of our website. Moreover you can’t choose your currency so all your orders will be charged in US Dollar.

Which Countries Does www.gulfislamicstore.com Ship?

  • We ship worldwide (Door To Door Service).

How Long Does Delivery Take, And What Are The Charges?

  • Delivery time frame is between 4-5 working days. If you select by DHL, FED-EX, And UPS.
  • Delivery time frame is between 15-30 working days. If you select Emirates Post Service.
  • You can check charges on main page clicking ‘SHIPPING CALCULATION’ Button.

Is My Package Insured And Do I Need To Sign For My Order?

  • All your purchases are insured against theft and accidental damage whilst in transit from www.gulfislamicstore.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery. We can deliver certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page before proceeding to purchase. If you choose to waive signature, you accept our terms and condition take responsibility for any loss or damage that may occur.

How Can I Track My Order?

  • Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
  • Once you get your air waybill number so you can track your order by DHL, FED-EX, DPD And EMIRATES POST SERVICE.

Can I Change Or Amend My Order Once It Has Been Placed?

  • Before your purchase have been prepared or dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email is on dubai@gulfislamicstore.com for assistance.

Does www.gulfislamicstore.com Have Seasonal Sales?

  • www.gulfislamicstore.com offers seasonal sales twice a year. Register for email updates to be notified when sale starts, and when we offer further reductions.